Create enticing customer experiences.
Give your brand a head start

Deploy customer lifecycle management solutions that engages with
customer, improve repeat sales, brand advocacy and retention

Create enticing customer experiences. Give your brand a head start

Deploy customer lifecycle management solutions that engages with customer, improve repeat sales, brand advocacy and retention

Target Right Customers with the Right Message at the Right Time. Opt for Omnichannel Engagement Strategy to deliver Consistent, Personalized Customer Experience.

 

Loyalty Marketing

  • Real-time Rewards
  • Personalized Offers
  • Drive Repeats

Marketing Automation

  • Multichannel Engagement
  • Automate Customer Journey
  • Campaign Impact Measurement

Customer Data Platform

  • Access 360° Customer View
  • Intelligent Segmentation
  • Get Real-time Reports

Lead Management

  • Lead Capture across Sources
  • Track Leads Status
  • Prioritize & Close Leads

Target Right Customers with the Right Message at the Right Time. Opt for Omnichannel Engagement Strategy to deliver Consistent, Personalized Customer Experience.

Loyalty Marketing

  • Real-time Rewards
  • Personalized Offers
  • Drive Repeats

Marketing Automation

  • Multichannel Engagement
  • Automate Customer Journey
  • Campaign Impact Measurement

Customer Data Platform

  • Access 360° Customer View
  • Intelligent Segmentation
  • Get Real-time Reports

Lead Management

  • Lead Capture across Sources
  • Track Leads Status
  • Prioritize & Close Leads

Be proactive in customer’s moment of need. Delight your Customers with Seamless Omnichannel Brand Experience.

 

Ticket Management

  • Provide Multi-Channel Support
  • Prioritise and Escalate Tickets
  • View Real-Time Reports

Feedback Management

  • Collect Real-time Feedback
  • Actionable Customer Insights
  • Negative Feedback as Ticket

Service Bot

  • Automate Customer Support
  • Instant Resolution
  • Solve Complex Queries

Customer Data Platform

  • Access 360° Customer View
  • Power Intelligent Conversation
  • Offer Tailor-Made Solutions

Be proactive in customer’s moment of need. Delight your Customers with Seamless Omnichannel Brand Experience

Ticket Management

  • Provide Multi-Channel Support
  • Prioritise and Escalate Tickets
  • View Real-Time Reports

Feedback Management

  • Collect Real-time Feedback
  • Actionable Customer Insights
  • Negative Feedback as Ticket

Service Bot

  • Automate Customer Support
  • Instant Resolution
  • Solve Complex Queries

Customer Data Platform

  • Access 360° Customer View
  • Power Intelligent Conversation
  • Offer Tailor-Made Solutions

Leverage Conversational Commerce.
Accelerate your business growth via WhatsApp and Digital Commerce Bot.

 

Messenger for Engagement

  • Converse via WhatsApp
  • Personalized Conversations
  • Shopping via WhatsApp

Store View for Phygital Experience

  • Digitized In- Store Experience
  • Send Recommendations
  • Complete Sale with e-Receipts

Abandoned Cart Recovery

  • Send Automated Reminders
  • Incentivize with Deals
  • Real-time Customer Support

Digital Receipt & Payment

  • Contactless Checkout
  • Hassle-Free Digital Payment
  • Customized Digital Receipt

Leverage Conversational Commerce.
Accelerate your business growth via WhatsApp and Digital Commerce Bot

Messenger for Engagement

  • Converse via WhatsApp
  • Personalized Conversations
  • Shopping via WhatsApp

Store View for Phygital Experience

  • Digitized In- Store Experience
  • Send Recommendations
  • Complete Sale with e-Receipts

Abandoned Cart Recovery

  • Send Automated Reminders
  • Incentivize with Deals
  • Real-time Customer Support

Digital Receipt & Payment

  • Contactless Checkout
  • Hassle-Free Digital Payment
  • Customized Digital Receipt

Trusted by the best

We are trusted by the top brands across Industries like Retail, Healthcare, BFSI & more
for improving retention and providing customer delight

0 +

Brands Serviced

0 +

Stores Powered

0 Mn+

Customers Engaged

0 Mn+

Transactions Processed

Trusted by the best

We are trusted by the top brands across Industries like Retail, Healthcare, BFSI & more for improving retention and providing customer delight

0 +

Brands Serviced

0 +

Stores Powered

0 Mn+

Customers Engaged

0 Mn+

Transactions Processed

eBooks & Guides

to take your CX to the next level

CRM: The building blocks for Customer Engagement & Retention

A superior customer experience is not a one-time `set-and-forget’ process. It needs to be tracked…

Revival Guide for retail : 5 ways to rebuild your biz in the new normal

Unlock 5 steps to navigate your retail business through COVID-19 with our latest eBook. Prepare for the future retail…

Tailor-made CX solutions for Industries

Easyrewardz solutions enable brands offer a seamless and unified experience to all customers that can be customized as per unique industry needs

Retail

Offer delightful experiences to woo your customers. Know how Easyrewardz solutions help brands deliver customer delight at scale

D2C

D2C

Enhance shopping experiences and drive conversions by initiating the right interaction, on the right channel, at the right time of a purchase journey

BFSI

Delivering engaging and scalable CRM and loyalty solutions for BFSI, that create long-term customer relationships

B2B

B2B

End-to-end channel loyalty programs – with curated design, rewards, and analytics – for profitable partnerships

Healthcare

Manage patient lifecycle optimally. A blend of utilitarian and delight features for enhanced patient experiences

CX Insider Chat Series

Tune in to the CX Insider Chat Series to learn from the best and brightest minds in the industry as Zence unveils CX Insider Chat Series, powered by BW Businessworld, Microsoft and Easyrewardz. The series features – Customers Speak, CMOs Talk, Tech Views and CEOs Vision.
Stay tuned!

Episode 1- Customer Speak

Episode 2- CMOs Talk

Hear from our customers

Onboard the power of agile tools to transform customer experiences

Boost engagement, drive repeat customers, bring home higher returns
– The Easyrewardz way

Zence Journey

What’s new

Read our blogs, case studies & more for insights, and insider perspectives

Technology Decoded: Simplifying Tech for Retail Industry

The Retail industry has undergone a seismic shift over the last decade with online and traditional channels co-existing in harmony. While most of us might think that technology…

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Tailoring Rewards for a Truly Engaging Experience in the BFSI Sector

In the last decade technology has made strong in-roads across industries including BFSI (Banking, Financial Services, and Insurance Sector). Delivering outstanding customer …

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5 Customer Retention Strategies to Implement for the Finance Tech Industry in 2024 & Beyond

In the fast-paced world of finance and technology, where every company is implementing digital strategies and cutting-edge technologies, there is one way to incorporate sustainability …

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