zence commerce

Conversational Commerce

CONVERSE > SELL > RETAIN

A Must-Have Sales Channel

Explore Now

Conversational Commerce Building Blocks

1-o-1 Engagement | Digitized In-person BUYING Experience | Retention

1-o-1 Engagement

Engage directly with your customers via personalized conversations to turn engagements into transactions

Digitize In-Person
Buying Experience

Sell to your customers where they are, by sharing e-catalogs, personalized recommendations & more

Customer Retention

Leverage AI-powered Conversational Commerce solution to resolve queries, capture feedback and improve retention

1-0-1 Engagement

Zence-Commerce
Enrol Customers

Member enrolments to build, maintain and strengthen relationships for customer retention

Zence-Commerce
Connect via WhatsApp

Connect directly with your customers via WhatsApp to keep them engaged with personalized conversation

Zence-Commerce
Share Offers

Share all active offers and discounts with customers to increase conversions

Zence-Commerce
Zence-Commerce

Digitize In-Person Buying Experience

Zence-Commerce
Personalized Recommendations

Send e-catalogs, tailored recommendations basis past purchase history and customer behavior

Zence-Commerce
Live Video Call Assistance

Provide real-time in-store experience to customers via Live Video Call

Zence-Commerce
Prominent Display of Promotional Content

Share splash screen videos and ad-like stories with product recommendations and offers

Digitize In-Person Buying Experience

Zence-Commerce
Personalized Recommendations

Send e-catalogs, tailored recommendations basis past purchase history and customer behavior

Zence-Commerce
Live Video Call Assistance

Provide real-time in-store experience to customers via Live Video Call

Zence-Commerce
Prominent Display of Promotional Content

Share splash screen videos and ad-like stories with product recommendations and offers

Zence-Commerce

Customer Retention

Zence-Commerce
Customer Service Automation

Connect, engage & support customers in real time and enhance your customer’s experience

Zence-Commerce
Customer Feedback

Drive customer level actions and make them feel heard by asking for feedback post purchase

Zence-Commerce
Boost Customer Loyalty

Turn Customers to Advocates by delivering personalised services and drive customer loyalty

Zence-Commerce

What’s New

Meet the enhanced capabilities of AI powered Conversational Commerce solution. Here’s a roundup of all the new features:

Marketing Enablement



Marketing Enablement

  • Smart and prominent display of promotional content via Splash screen
  • Offer banners in designated offer menu for quick view of ongoing promotions
  • Direct link in social campaigns to land directly on the BOT to reduce drop WhatsApp to BOT

Product Discovery Enhancement



Product Discovery Enhancement

  • Capability to show remaining quantity of a product to drive impulsive purchase
  • Enable customers to ‘select to be notified’ on an out-of-stock product
  • Enable customers to wishlist products

Value-addition for optimum CX



Value-addition for optimum CX

  • Users can check past orders, and reorder
  • Users can view bookings and offers

Zence Commerce Key Features

Boost sales and digitise your brand’s shopping experience with customized end-to-end solutions

Zence-Commerce

Brands which implemented Conversational Commerce, also showed interest in

Zence-Commerce

Digital Receipt

Go Green with e-Receipts.
Leverage Personalized Digital Receipt
for effective instant connect
Zence-Commerce

Abandoned Cart Recovery

Reclaim Abandoned Cart.
Winback lost customers over their
preferred channel – WhatsApp

Ready to grow your Business via WhatsApp?