About EasyRewardz
EasyRewardz is a leading customer experience management company. It provides end-to-end customer engagement solutions to 200+ brands across 3500+ retail offline stores. EasyRewardz has a presence across all key retail verticals – Apparel, Fashion, Luxury, Food & Beverage, Travel and Entertainment, Wellness, and Banking.
Key capabilities of EasyRewardz’s proprietary technology platform include:
- End-to-end customer loyalty programs
- Platform for intelligent and meaningful customer engagement
- Analytics engine for personalized conversations with consumers
- SaaS-based customer experience management providing a unified view of the consumer across multiple channels
Why EasyRewardz?
“Machine Learning”, “Personalization”, “Marketing Automation”, “Consumer Preferences” – these concepts are a reality at EasyRewardz.
If you’re looking for a career that allows you to innovate and think differently, then EasyRewardz is the right place!
We’re a fast-growing organization, shaping young minds and driving retail excellence by influencing customer behavior.
Learn more: www.easyrewardz.com
Who are we seeking?
We’re looking for like-minded individuals with an entrepreneurial mindset, a passion to learn and excel. We value “Performance” and “Performers.”
Position: Sr. Customer Success Manager
Location: Mumbai
Travel: Yes, up to 50% (Client office visits for face-to-face meetings)
Key Responsibilities: Key Account Management
- Provide thought and execution leadership for all loyalty/CRM activities for the account
- Have a deep understanding of P&L levers in the BFSI domain
- Engage with BFSI clients on business KPIs that can be influenced through loyalty
- Define business cases and loyalty program constructs for BFSI clients
- Manage budgets and revenue targets; ensure timely collections
- Maximize revenue potential through client partnerships; pursue cross-sell and upsell opportunities
- Build strong BFSI domain connections to grow the vertical and offer CX solutions to new clients
- Liaise with clients, including senior management
- Present progress reports, achievements, and growth recommendations to clients
- Create case studies to demonstrate the value of loyalty programs and EasyRewardz’s impact
Experience & Skills
- 4–5 years+ experience
- Strong knowledge of loyalty, CRM, and marketing strategy, preferably in BFSI/Payments
- Strong execution and operational skills with attention to detail
- Effective relationship builder with professionalism and gravitas
Qualification
- BE/B.Tech + MBA from a Tier 1 institute
- 4–5 years of relevant working experience
Apply at: talentacquisition@easyrewardz.com
