Conversational Commerce Building Blocks
1-o-1 Engagement | Digitized In-person BUYING Experience | Retention
1-o-1 Engagement
Engage directly with your customers via personalized conversations to turn engagements into transactions
Digitize In-Person
Buying Experience
Sell to your customers where they are, by sharing e-catalogs, personalized recommendations & more
Customer Retention
Leverage AI-powered Conversational Commerce solution to resolve queries, capture feedback and improve retention
1-0-1 Engagement
Enrol Customers
Member enrolments to build, maintain and strengthen relationships for customer retention
Connect via WhatsApp
Connect directly with your customers via WhatsApp to keep them engaged with personalized conversation
Share Offers
Share all active offers and discounts with customers to increase conversions
Digitize In-Person Buying Experience
Personalized Recommendations
Send e-catalogs, tailored recommendations basis past purchase history and customer behavior
Live Video Call Assistance
Provide real-time in-store experience to customers via Live Video Call
Prominent Display of Promotional Content
Share splash screen videos and ad-like stories with product recommendations and offers
Digitize In-Person Buying Experience
Personalized Recommendations
Send e-catalogs, tailored recommendations basis past purchase history and customer behavior
Live Video Call Assistance
Provide real-time in-store experience to customers via Live Video Call
Prominent Display of Promotional Content
Share splash screen videos and ad-like stories with product recommendations and offers
Customer Retention
Customer Service Automation
Connect, engage & support customers in real time and enhance your customer’s experience
Customer Feedback
Drive customer level actions and make them feel heard by asking for feedback post purchase
Boost Customer Loyalty
Turn Customers to Advocates by delivering personalised services and drive customer loyalty
What’s New
Meet the enhanced capabilities of AI powered Conversational Commerce solution. Here’s a roundup of all the new features:
Marketing Enablement
Marketing Enablement
- Smart and prominent display of promotional content via Splash screen
- Offer banners in designated offer menu for quick view of ongoing promotions
- Direct link in social campaigns to land directly on the BOT to reduce drop WhatsApp to BOT
Product Discovery Enhancement
Product Discovery Enhancement
- Capability to show remaining quantity of a product to drive impulsive purchase
- Enable customers to ‘select to be notified’ on an out-of-stock product
- Enable customers to wishlist products
Value-addition for optimum CX
Value-addition for optimum CX
- Users can check past orders, and reorder
- Users can view bookings and offers
Zence Commerce Key Features
Boost sales and digitise your brand’s shopping experience with customized end-to-end solutions
Brands which implemented Conversational Commerce, also showed interest in
Digital Receipt
Go Green with e-Receipts.
Leverage Personalized Digital Receipt
for effective instant connect
Abandoned Cart Recovery
Reclaim Abandoned Cart.
Winback lost customers over their
preferred channel – WhatsApp
Brands that have trusted Conversational Commerce
Brands that have trusted Conversational Commerce
