Future Consumer Index: How COVID-19 has affected Retail Consumer Sentiments

About the Report

The effect of coronavirus pandemic and the subsequent lockdown has resulted in a huge setback to the retail industry. Consumers across the world are looking at brands through a new lens. Brands are revisiting their business strategies to cope up with the ‘new normal’ world. In times like these, they need detailed, comprehensive insights to make strategic decisions quickly.
Easyrewardz conducted a survey to study the changing consumer sentiments and behavioural impacts stemming from the pandemic. This research indicates the new habits formed during the crisis which will last far beyond this crisis.
Discover shifts in consumer behavior and redesign your CX strategy to engage with the new-world consumers through meaningful conversations and boost sales.

Stay ahead of the curve

Fill the form to download your free copy




About the Report

The effect of coronavirus pandemic and the subsequent lockdown has resulted in a huge setback to the retail industry. Consumers across the world are looking at brands through a new lens. Brands are revisiting their business strategies to cope up with the ‘new normal’ world. In times like these, they need detailed, comprehensive insights to make strategic decisions quickly.
Easyrewardz conducted a survey to study the changing consumer sentiments and behavioural impacts stemming from the pandemic. This research indicates the new habits formed during the crisis which will last far beyond this crisis.
Discover shifts in consumer behavior and redesign your CX strategy to engage with the new-world consumers through meaningful conversations and boost sales.

Stay ahead of the curve

Fill the form to download your free copy




Download Now To

Know the changing consumer behaviour and emerging trends for a post-COVID-19 world
Uncover new-world consumer’s preferences and preferred mode of communication
Understand how to stay relevant in an evolving retail sector

Key Facts

77% copy
consumers are likely to shop from a brand via a chat app
73% copy
consumers are likely to visit retailers who are using self-payment mechanism
40% copy
consumers are more active on social media platforms than pre-lockdown

Key Takeaways

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Safety- first will be the new Retail Mantra
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Shopping from home will be the new normal
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Appointment-based store visits to be the new reality going forward
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Contactless sales will be the key to reopening businesses
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Conversational Commerce will shape the future of retail

Enquire now

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