- Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
- Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.
- Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client
- Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfil its objectives
- Liaise directly with the client, including when required with the senior management
- Convey progress on the account including presenting to the client periodically on achievements and growth.
- Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization.
- 5 years+ Experience
- Strong knowledge of loyalty, CRM and/or marketing strategy preferably in Retail set up
- Eye for details and very strong execution and operational skills
- Good relationship builder with polish and gravitas